Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
It was terrible to update credit card mailing address changes and each time applied to make payment, even adding new credit card caused card decline
Response: Hi Javed, Thank you for bringing this to our attention. It’s clear how challenging it can be when updating your credit card and mailing address doesn’t go smoothly, especially when payment attempts continue to be declined even after adding a new card. Your experience highlights how important it is for payment updates to be simple and reliable, and we want to make sure these processes work correctly for you. Issues like this can sometimes be tied to billing address mismatches, card authorization settings, or system validation errors, and reviewing the account in detail can help pinpoint the cause. To get this resolved as quickly as possible, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. Our team will be able to walk through the update with you and ensure your payment method is set up successfully. We appreciate you sharing your feedback, Javed, and we’re here to help get everything working smoothly for you. Published on June 10, 2026
Website always has problems
Response: Hi Alex, Thank you for sharing your feedback. We hear your concern about the website consistently having issues—dealing with technical problems can make managing your account more difficult than it should be. Your experience is important, and comments like yours highlight where improvements are needed. We’re continuously working to enhance the website’s performance and reliability so it provides a smoother, more dependable experience. In the meantime, if you run into issues, our team can assist you directly and ensure your account needs are handled without interruption. You can reach us at (866) 963-9353 for support. For help after hours, please visit: 👉 https://paylesspower.com/contact-us/ We appreciate your feedback and the opportunity to improve your experience. Published on June 03, 2026
My power was turned off today after trying Dailey to pay online and pay over the phone as well as there was not a negative amount in the account so it should not have been powered off now I’m in 90 degree heat with no power waiting to see when yall turn it back on . The new system is very flawed when it comes to payments
Response: Thank you for your review Isabel. It’s clear how frustrating it is to be without power in 90-degree heat after making daily attempts to pay online and by phone, especially when your account didn’t show a negative balance. We understand how concerning that experience is, and your feedback about the new payment system is important. Our team would like to look into your account and payment attempts right away to determine what happened and help restore your service as quickly as possible. Please contact us directly at (866) 963-9353 or reach us anytime, including after hours, through our contact page: https://paylesspower.com/contact-us/. We’re here to help get this resolved for you. Published on June 03, 2026
It’s like I have to load money everyday the lights is going to fast
Response: Hi Nigel, Thank you for sharing your experience. It sounds like you’re needing to add money very frequently, and that can feel overwhelming when you’re trying to keep your electricity running smoothly. We recognize how important it is for your balance to last as expected, and your feedback highlights concerns about how quickly usage is adding up. With prepaid electricity, daily costs can fluctuate due to factors like temperature changes, appliance usage, or home efficiency—but we understand that doesn’t make it any easier when it feels like it’s going too fast. We’d like to work with you to review your account and pinpoint what’s driving the higher daily usage. Our team can look at your recent consumption, identify patterns or spikes, and offer practical tips to help you better manage your balance and extend your usage. Please connect with us so we can assist you further: 👉 https://paylesspower.com/contact-us/ If you need help after hours, that same page provides ways to reach support, or you can call us at (866) 963-9353. We appreciate you bringing this to our attention and look forward to helping you find a solution that works better for you. Published on June 03, 2026
My power was turned off today after trying Dailey to pay online and pay over the phone as well as there was not a negative amount in the account so it should not have been powered off now I’m in 90 degree heat with no power waiting to see when yall turn it back on . The new system is very flawed when it comes to payments
Response: Hi Isabel, Thank you for reaching out and sharing what happened. I understand that your power was disconnected even after you made daily attempts to pay both online and by phone, and your account did not appear to have a negative balance. Being without power in 90-degree heat while waiting for restoration is a serious concern. Access to reliable electricity is essential, especially in extreme temperatures, and having payment difficulties affect your service can be incredibly stressful. We’d like to review your account details to determine what may have happened—such as payment processing delays or system posting issues—and work quickly to restore your service if it hasn’t already been addressed. Our team is ready to look into this and provide a resolution. Please contact us directly at (866) 963-9353 so we can assist you as soon as possible. For additional contact options, including after-hours support, you can also visit: 👉 https://paylesspower.com/contact-us/ We appreciate the opportunity to make this right and improve your experience moving forward. Sincerely, Payless Power Customer Care Team Published on May 28, 2026
Gave me the run around…left nearly a day with no answers as to why my electricity was not activated kept saying priority status blah blah but nothing was a priority unless it’s in working business hours don’t think if you need to talk to a person to actually help you will get a lovely email saying SORRY we will look into it
New system is trash do better Thank you
Response: Hi Kyisha, Thank you for sharing your feedback. I hear your frustration with the new system and your call for improvement, and it’s clear the experience didn’t meet your expectations. Feedback like yours is important because it highlights where things may not be working as intended and where we need to focus on doing better. We want to make sure your experience is smoother and more reliable moving forward. To help address any specific issues you’re encountering and get things back on track, we encourage you to connect with our team so we can look into your situation directly and provide support. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) We appreciate you taking the time to speak up, Kyisha. Published on May 27, 2026
Try to get with them again and they told me my service was activated and then later on they told me something critical is wrong with my service order, then I try calling them it goes straight to a bot waited for an hour and it kept saying agent were still dealing with people, then I reached out on email and then they told me I needed a city permit for my meter to be activated and they couldn’t do anything about it, my neighbors didn’t even need permit or inspections so what do I need it for.
Response: Hi Jvonerson, Thank you for sharing your experience in detail. It sounds like you received mixed information about your service—first being told it was activated, then that there was a critical issue—and had a difficult time getting through to a live representative while trying to sort it all out. I can see how confusing it is to then be told a city permit is required, especially when others nearby didn’t seem to need the same step. When it comes to service activation, permit requirements are typically determined by the city or utility provider based on factors like the meter’s history, property status, or prior service conditions. Even within the same neighborhood, those requirements can differ from one address to another, which is why your account may be flagged differently than your neighbors’. The most effective way to move forward is to have your specific service order reviewed so the exact reason for the permit requirement can be clarified and you can get clear guidance on what’s needed next to complete activation. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) Our goal is to help get this resolved so your service can be completed without further confusion, Jvonerson. Published on May 27, 2026
This is literally the worst light company have ever had , I started service with them and till am typing for almost 7 hours they haven’t giving me no light and o called it’s just bullshit I have to wait 6 hours again cos the first order was cancelled . It’s ridiculous of yah can’t do your job till now I still don’t have light I wait and if it doesn’t come up am canceling my plan
Response: Victor, I’m hearing how frustrating this has been—waiting hours for your service to come on, calling in, and then finding out the original order was canceled would test anyone’s patience. You expected your lights to be on, and that didn’t happen. What you’ve described isn’t the experience we want for you, especially when starting new service. Delays like this and unclear updates can make it feel like no one is taking ownership, and that’s not acceptable. Let’s get this resolved as quickly as possible. Our Customer Care Team can review your account, confirm what happened with the canceled order, and push through the activation or next steps right away. Please reach out to them at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so they can take a deeper look and get your service up and running. Your time matters, and we want to get you taken care of. Published on May 27, 2026
Nothing but issues since I started using Payless power 1st was my login information wouldn’t let me log in now I am being told my lights will be off by 8pm if I don’t make a payment when I go to make the payment there is a restriction on my account
Response: Thank you for sharing your experience Mr. Watson. We hear your concerns regarding access to your online account, the restriction that appeared when attempting to make a payment, and the urgency of the disconnection notice. We understand how frustrating it can be when account access issues and payment barriers happen at the same time, especially when service continuity is involved. Your time and effort to resolve this matter are important, and we recognize the impact these challenges can have. Account restrictions are usually tied to security verification, payment status, or system safeguards designed to protect the account. While those processes can feel abrupt, they are not meant to prevent customers from resolving their balance. Our goal is to get your account reviewed and determine the fastest path to restoring access and resolving the restriction. Our Customer Care team can walk through the account details, confirm payment options, and explain next steps to prevent service interruption. If this is occurring after normal business hours, you can find instructions on how to reach us and submit a request at https://paylesspower.com/contact-us/ so we can follow up as quickly as possible. We appreciate you bringing this to our attention and welcome the opportunity to make this right. Published on April 22, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
